Orders & Payments

Quick answers about placing orders, payment methods, and managing or updating your purchase.

How do I place an order?

Simply add your desired items to the cart and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order.

What payment methods do you accept?

We accept secure online payments via Paystack, Flutterwave, and major debit/credit cards.

Can I modify or cancel my order?

Orders can be modified or canceledwithin 1 hourof placing them. After packaging begins, changes may not be possible.

Why was my payment declined?

This may occur due to insufficient funds, incorrect card details, or network errors. Try again or use another payment method.

Shipping & Delivery

Information on delivery times, shipping options, tracking your order, and courier-related questions.

How long does delivery take?

Delivery typically takes 5-10 business days, and might arrive earlier depending on your location.

Do you offer express delivery?

Yes. Express shipping (2-3 business days) is available in selected areas.

Can I request a health or wellness item that isn’t listed on your site and have you purchase and ship it to me?

Yes. As long as we review and approve (vet) the product first, we can special-order it for you. Please note that this service comes with an additional cost.

How do I track my order?

Once shipped, you will receive an SMS/email with a tracking link.

Do you ship internationally?

International shipping may be available depending on product type and local regulations.

Products & Usage

Guidance on product authenticity, safe usage, storage, and general health‑related inquiries.

Are your products genuine?

Yes. All products are sourced from trusted manufacturers and verified distributors.

Can I take these supplements with medication?

Please consult a qualified healthcare professional before combining supplements with medications.

Do you sell prescription medications?

Prescription medications (if offered) require valid documentation depending on your location.

How should I store my products?

Store them in a cool, dry place away from direct sunlight unless otherwise stated on the label.

Account & Support

Support on managing your account, contacting customer care, and accessing live assistance.

How can I contact customer support?

You can reach us at support@mediplexhealth.com. Our team is available Monday–Saturday.

Do you offer live chat support?

Yes — live chat support is available during business hours for quick assistance.

  • Genuine Medicines

    Verified and high-quality medicines from trusted manufacturers.

  • After sales support

    Dedicated healthcare experts ready to assist you anytime.

  • Fast & Secure Delivery

    Safe and timely delivery of medicines to your doorstep.

  • Affordable Healthcare

    Competitive pricing with discounts and savings on essential medicines.